Refund policy
Return and Refund Policy
Return Request Period
You may request a return within 30 calendar days after receiving your order.
We accept returns for non-defective items, including change-of-mind returns, and items that arrive damaged, defective, incorrect, or incomplete, subject to the conditions below.
Sale items are eligible for returns under the same conditions.
Return Condition
Items may be returned in new, unused, opened, or slightly used condition.
Please include available accessories, tags, and original packaging where reasonably possible.
Excessive use, material damage caused after delivery, or missing components unrelated to a product defect may affect return eligibility or the refund amount where permitted by applicable law. If this applies, we will explain the reason and any proposed reduction.
These conditions do not limit rights relating to defective, incorrectly supplied, or otherwise non-conforming products.
How to Request a Return
Email hello@chntangka.com and provide:
• Your order number or other proof of purchase.
• The item or items you wish to return.
• The reason for the return.
• Details of any damage, defect, incorrect item, or missing component.
Photographs can help us review a product problem, if available.
We will provide return instructions and explain whether a prepaid label or another return-shipping arrangement applies.
Deadline for Mailing Your Return
After receiving our return instructions, hand the return package to the shipping carrier within 14 calendar days.
This is a mailing deadline, not a deadline for the package to arrive at our address.
The 14-day period begins when you receive our return instructions. A return request submitted within the 30-day request period will not become late solely because you are waiting for our response.
If you need additional time, contact us before the mailing deadline so that we can review your request.
Return Address
CHNTANGKA — Returns
1501 S Tyler St
Beeville, TX 78102
United States
Please contact us before sending the return so that we can identify your order and provide the appropriate instructions.
Return Method
Returns must be sent by mail.
We do not offer in-person returns or third-party drop-off returns.
For customer-paid returns, we recommend using a trackable shipping service and retaining your shipping receipt.
Return Shipping Costs
For non-defective returns, including change-of-mind returns, the customer is responsible for return shipping costs.
For items that arrive damaged, defective, incorrect, or incomplete, CHNTANGKA will cover reasonable return shipping costs through a prepaid return label or another arrangement agreed with you.
Please contact us before purchasing return postage for a product problem so that we can arrange the appropriate method.
Restocking Fees and Original Shipping
We do not charge a restocking fee.
Because our standard outbound shipping is free, we do not deduct an outbound standard shipping charge from your refund.
Refunds
After receiving your return, we will inspect it and notify you of the outcome.
For an eligible return, we will refund the amount paid for the returned item and any refundable applicable taxes to the original payment method.
Business days are Monday through Friday, excluding U.S. public holidays.
If you have not received an expected refund within this period, contact hello@chntangka.com so that we can investigate.
If a return is not eligible for a full refund, we will explain the reason and any applicable adjustment before finalizing the outcome.
Exchanges
We do not offer direct exchanges.
If you would like a different item, request a return for the original item and place a separate order for the item you want.
Order Cancellations
To request cancellation, email hello@chntangka.com as soon as possible and include your order number.
We will try to accommodate your request, but cancellation may not be possible once processing or dispatch has begun.
If the order has already shipped, you may request a return under this policy.
If we cancel an order for which payment has been collected, we will refund the amounts collected for the canceled order.
Your Rights
Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.
Contact
CHNTANGKA
Operator: Gilberto Zamora
Email: hello@chntangka.com
Phone: +1 806-412-7396
1501 S Tyler St
Beeville, TX 78102
United States
For eligible returns, your refund will be credited to your original payment method within 15 calendar days after we receive the returned item. This period includes inspection, approval, and payment-provider or bank processing.
Calendar days include weekends and public holidays.