Refund policy

RETURN AND REFUND POLICY

Last updated: September 27, 2026

CHNTANGKA accepts eligible return requests made within 30 calendar days after confirmed delivery. This policy applies to purchases made directly through https://chntangka.com/.

RETURN ELIGIBILITY

To qualify for a return, a product must be unused, unaltered, in the same condition in which it was received, and returned with its original packaging, tags, accessories, certificates, and other included materials when applicable. Proof of purchase is required.

STARTING A RETURN

Before mailing a product, contact hello@chntangka.com with the order number, the product being returned, the reason for the return, and photographs when the product is damaged, defective, incomplete, or incorrect.

If the return is accepted, we will provide the correct return address and mailing instructions. Do not mail a return to the public business address unless our support team expressly instructs you to do so. Products sent without authorization may not be accepted.

Returns are handled by mail. We do not accept in-person returns at the public business address unless confirmed in writing.

RETURN SHIPPING COSTS

For a change-of-mind or other non-defective return, the customer is responsible for return shipping costs.

For a verified damaged, defective, incomplete, or incorrect product, CHNTANGKA is responsible for reasonable return shipping costs and will provide a prepaid label or other instructions when appropriate.

Original outbound shipping charges are not refundable unless the product was damaged, defective, incomplete, incorrect, or applicable law requires otherwise. We do not charge a restocking fee for an eligible return.

NON-RETURNABLE PRODUCTS

We cannot accept products that have been used or worn beyond reasonable inspection, washed, altered, damaged after delivery, or returned without first contacting us. Gift cards are not returnable.

Personalized, custom-made, or made-to-order products may be returned only when they are defective, damaged on arrival, incomplete, or incorrect, except where applicable law requires otherwise.

A product is treated as final sale only when that restriction is clearly disclosed on its product page before purchase.

DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT PRODUCTS

Inspect the order promptly after delivery. Contact us as soon as possible with the order number and clear photographs of the product and packaging. After review, we will provide an appropriate replacement, refund, or other remedy.

EXCHANGES

We do not offer direct exchanges. For an eligible product, complete a return under this policy and place a separate order for the desired product.

REFUNDS

After receiving and inspecting the return, we will notify the customer whether the refund is approved. Approved refunds are initiated to the original payment method within 30 calendar days after inspection and approval.

The bank or payment provider may require additional time to post the refund after CHNTANGKA initiates it. If the refund has not appeared after the stated processing period plus the payment provider's posting time, contact hello@chntangka.com or +1 806-412-7396.

Nothing in this policy limits consumer rights that cannot legally be excluded.