Shipping policy
Shipping Policy
Shipping Origin
All CHNTANGKA orders are dispatched from the following location in the United States:
1501 S Tyler St
Beeville, TX 78102
United States
Delivery Coverage
We ship to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii.
We do not currently offer international shipping.
Shipping Charges
Standard shipping is free for all orders within our stated U.S. delivery coverage. There is no minimum order value.
Any applicable taxes will be shown at checkout before you confirm payment.
Order Processing
Orders are normally processed within 1–3 business days after payment authorization.
Our daily order cutoff is 6:00 p.m. Pacific Time. Orders placed after the cutoff, on weekends, or on U.S. public holidays begin processing on the next business day.
Business days are Monday through Friday, excluding U.S. public holidays.
Transit and Delivery Estimates
Estimated transit time is 7–15 business days after your order has been dispatched.
Estimated total delivery time is 8–18 business days, including:
• Order processing: 1–3 business days.
• Transit after dispatch: 7–15 business days.
These are estimates, not guaranteed delivery dates. Weather, carrier disruptions, holidays, or other unexpected circumstances may affect delivery.
If we become aware of a significant delay affecting your order, we will contact you with available information and any applicable options.
Order Confirmation and Tracking
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Once your order is dispatched, we will provide shipment confirmation and tracking information. Tracking updates may not appear immediately after the shipping notification is sent.
Address Changes
Please check your shipping address carefully before submitting your order.
If you need to correct an address, contact hello@chntangka.com as soon as possible and include your order number.
We will try to assist, but changes may not be possible once processing or dispatch has begun. If a correction or redelivery would involve an additional charge, we will explain it before requesting your agreement.
Delayed, Missing, or Damaged Deliveries
If your order has not arrived within the estimated delivery period, tracking shows an unexpected issue, or your package arrives damaged, please contact us.
We will review the order and work with the relevant fulfillment or delivery provider to investigate and arrange an appropriate resolution.
Photographs of damaged packaging or products can help us investigate, if available. Please retain the packaging while the issue is being reviewed where reasonably possible.
Returns
For return eligibility, deadlines, shipping costs, and refunds, please review our Return and Refund Policy.
Contact
CHNTANGKA
Operator: Gilberto Zamora
Email: hello@chntangka.com
Phone: +1 806-412-7396
1501 S Tyler St
Beeville, TX 78102
United States