Shipping policy

SHIPPING POLICY

Last updated: September 27, 2026

This Shipping Policy applies to purchases made directly through https://chntangka.com/.

WHERE WE SHIP

We currently ship to eligible addresses within the United States. Available destinations are determined by the options offered at checkout. We do not ship to a destination that is not available during checkout.

Orders are fulfilled and shipped from the United States. If the fulfillment origin changes, this policy and the applicable Merchant Center settings will be updated before affected products are listed.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment is successfully authorized. Business days are Monday through Friday, excluding United States federal holidays.

Orders placed after 5:00 PM Central Time begin processing on the next business day. Processing time is separate from carrier transit time. If a material delay affects an order, we will contact the customer using the information provided at checkout.

ESTIMATED DELIVERY

Standard carrier transit time is estimated at 3–7 business days after dispatch. Total estimated delivery time is 4–10 business days, consisting of 1–3 business days of handling plus 3–7 business days of carrier transit.

Delivery dates are estimates and are not guarantees. Weather, holidays, carrier interruptions, address problems, and events outside our reasonable control may affect delivery.

SHIPPING CHARGES

Standard shipping is free for eligible orders shipped to addresses within the United States. There is no minimum order value for free standard shipping.

If an expedited or other optional delivery service is offered, its price and estimated delivery time will be displayed before the customer completes checkout. We do not add undisclosed mandatory shipping, handling, or service charges after an order is placed.

TRACKING

Customers receive an order confirmation after checkout. When tracking is available, we send a shipping confirmation with the tracking number after dispatch. Tracking may take 24–72 hours to become active in the carrier's system.

ADDRESS CHANGES AND DELIVERY PROBLEMS

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address correction is needed. Changes cannot be guaranteed after processing begins.

If a shipment is materially delayed, lost, damaged, or marked delivered but cannot be located, contact hello@chntangka.com or +1 806-412-7396 with the order number and relevant details. We will investigate with the carrier and provide an appropriate remedy under this policy and applicable law.